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Collection Specialist

Beograd, Srbija (Hybrid)

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The Collections Specialist is responsible for managing and executing collection processes related to debit rejects, funding holds, and delinquent merchant and customer accounts within the payment and SaaS ecosystem. This role requires daily resolution and collection activity for ACH rejects, and past due accounts, and strict adherence to communication, documentation, and reporting standards.

Take a look at the main responsibilities:

  • Manage Accounts Receivable (A/R) collections responsibilities. Contact customers as needed, via email and phone
  • Work with each Subsidiary on outstanding A/R and develop a plan of action for collections
  • Respond promptly to all incoming requests from customers
  • Review the collections inbox daily and respond in the timing required in Service Level Agreements (SLA)
  • Process invoice adjustments and credit memos
  • Perform collection activities on aged AR in verbal (collection calls) and written (billing and overdue notice generation and tracking) communications prioritizing by dollar amount
  • Track and report daily/weekly activity following collection process and provide status updates with recommendations for bad debt account management
  • Should be comfortable taking ownership of the AR process and take initiative to problem solve and suggest solutions
  • Resolve 100% of Payments ACH reject holds daily by the funding deadline following the SOP
  • Partner with Risk and Accounting teams and Management on rejects, DDA changes, losses and deposit delays as needed  
  • Weekly and monthly reporting as required by the SOP and as requested by management

What we expect from you:

  • Excellent verbal and written communication in English language, with the ability to convey urgency and professionalism
  • Accounting, Finance or related degree or equivalent experience (preferred)
  • 2+ years of experience in collections, payments operations, or merchant services
  • Experience working in a financial technology, SaaS, or payments processing company
  • Familiarity with ACH processing, standard/accelerated funding, and payment rejection scenarios
  • Proficiency with CRM systems (Salesforce preferred) and Microsoft Office tools
  • Strong organizational skills with ability to meet aggressive SLAs and daily targets
  • Experience with formal communication practices (templates, cc protocols, reporting requirements)
  • Customer first oriented with desire to provide service our clients in a timely and efficient manner
  • Strong attention to detail and ability to manage a high volume of transactions and accounts
  • Strong analytical and decision-making capabilities to assess payment activity and risk exposure

What you will get from us: 

  • Afternoon shifts : 2 pm - 10 pm / 3 pm - 11 pm, Monday to Friday
  • Paid training
  • Opportunity to work with a dynamic, fast-growing team
  • Private health insurance
  • Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries, FitPass...)

If you are ready to give yourself a try in a new role, apply now with your CV in English. We look forward to your application!
Note: Only shortlisted candidates will be contacted. Best of luck!

Collection Specialist

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Collection Specialist

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