Customer Support Specialist

Belgrade, Srbija (Remote)

The Customer Support Specialists are a business-essential role that serve as the frontline support for our clients, providing SaaS support.

 We're committed to bringing passion and customer focus to the business.

Primary Responsibilities:

  • Respond to customer inquiries professionally and promptly through telephone, support tickets, and chat
  • Troubleshoot and resolve Tier 1 product, workflow, configuration, and account-related issues using established processes and available resources
  • Maintain accurate records of customer interactions and transactions, including detailed notes on inquiries, issues, and resolutions
  • Assist customers with setting up payment terminals, answering chargeback questions, and coordinate with our Pay team as needed to resolve merchant service related issues
  • Identify recurring customer issues, documentation gaps, and potential product improvements and communicate them through established team channels
  • Stay up to date with product developments, feature launches, and policy changes
  • Contribute to the support team during meetings by sharing customer issues, feature requests, program functionality, effective workarounds, and troubleshooting ideas
  • Actively support colleagues in Team channels by answering questions, sharing quick solutions, and troubleshooting assistance in real time
  • Cross-train to support other functions within the department as business needs require

What we expect from you:

  • Strong ability to problem-solve
  • Previous experience working in customer service role
  • Must have good Microsoft office skills with a working knowledge of Teams, Word and Excel
  • Excellent English communication skills, both written and verbal
  • Solid organizational and time management skills
  • Availability to work 2 pm - 10 pm shift, Monday–Friday

What you will get from us:

  • Remote model of work 
  • Paid training
  • Opportunity to work with a dynamic, fast-growing team
  • Private health insurance
  • Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)

If you are ready to contribute to this position, apply now with your CV in English. We look forward to your application!

Note: Only shortlisted candidates will be contacted. Best of luck!


Customer Support Specialist

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Customer Support Specialist

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