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Customer Support Specialist

Belgrade, Srbija (Hybrid)

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The Customer Support Specialists are a business-essential role that serve as the frontline support for our clients, providing SaaS support.

 We're committed to bringing passion and customer focus to the business.

Primary Responsibilities:

  • Develop understanding of internal/external systems and features we support
  • Provide first-class customer support via phone, chat, and ticketing
  • Maintain accurate records of customer interactions and transactions, including detailed notes on inquiries, issues, and resolutions
  • Assist customers with setting up payment terminals, answering chargeback questions, and coordinate with our Pay team as needed to resolve merchant service related issues
  • Identify client issues, help solve them, and escalate as necessary per escalation policy
  • Stay up to date with product developments, feature launches, and policy changes
  • Contributes to the support team during meetings by sharing customer issues, feature requests, program functionality, effective workarounds, and troubleshooting ideas
  • Actively supports colleagues in Team channels by answering questions, sharing quick solutions, and troubleshooting assistance in real time
  • Cross-train to support other functions within the department as business needs require

What we expect from you:

  • Strong ability to problem-solve
  • Previous experience working in customer service role, medical or optical experience preferred
  • Communicate effectively with customers to identify needs and provide solutions
  • Experience or understanding of the US healthcare system is preferred
  • Must have good Microsoft office skills with a working knowledge of Teams, Word and Excel
  • Excellent communication skills, both written and verbal
  • Solid organizational and time management skills
  • Salesforce Service is a plus
  • Availability to work either the 2 pm - 10 pm shift or the 4 pm – 12 am shift, Monday–Friday

What you will get from us:

  • Possibility of a hybrid model of work after the training period
  • Paid training
  • Opportunity to work with a dynamic, fast-growing team
  • Private health insurance
  • Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)

If you are ready to contribute to this position, apply now with your CV in English. We look forward to your application!

Note: Only shortlisted candidates will be contacted. Best of luck!


Customer Support Specialist

Prijavi se na konkurs
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Customer Support Specialist

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