Logistics Coordinator

Beograd, Srbija (Hybrid)

We are looking for a new colleague who will join our team as a Logistics Coordinator!

You will manage customer orders and returns, address inquiries and complaints, and work closely with internal teams and warehouse partners to resolve issues and ensure efficient day-to-day operations. This role is ideal for someone who enjoys problem-solving, working in a dynamic environment, and building strong customer relationships

Take a closer look at some of the main duties: 

  • Process customer sales and repair orders, including order entry, updates, and cancellations
  • Manage customer returns (RMAs) and support the resolution of receipt discrepancies and non-conformities
  • Monitor order status and communicate delays, issues, and relevant updates to customers
  • Investigate and resolve order processing issues, exceptions, and customer complaints
  • Manage order escalations, including order allocation and prioritization
  • Respond to inquiries from internal and external customers regarding orders, pricing, and product information
  • Manage customer, product, and order holds in accordance with established procedures
  • Support inventory reconciliation and other activities related to customer service and 3PL warehouse operations

What we expect from you:

  • Minimum high school diploma
  • Fluency in speaking and writing of English language 
  • Strong communication skills, oral and written
  • Any experience in order management is an advantage
  • Advanced knowledge level of Windows OS 
  • Analytical and problem-solving attitude

What you will get from us:

  • Daily shifts, Monday - Friday
  • Opportunity to develop skills through organized training
  • Work in a large, international team
  • Work in modernly equipped offices located in the heart of the business centre in New Belgrade
  • Advancement opportunities/Career development

 

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!

Logistics Coordinator

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Logistics Coordinator

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