Order Management Specialist

Belgrade, Srbija (Remote)

The Order Management Specialist serves as a critical role in our operations, focusing on the efficient placement of new hardware orders and handling RMA requests while upholding established productivity and service quality standards.

Primary Responsibilities:

  • Review Sales Order for accuracy and Process Sales Orders and RMA’s (Risk Management Assessments) utilizing NetSuite with priority and sense of urgency utilizing multiple hardware distributors
  • Coordinate with logistics provider to ship the product from inventory in Third Party Logistics (3PL) system
  • Update status of shipment in NetSuite and Salesforce based on shipping data in 3PL
  • Manage shipping from various service providers based on availability of inventory
  • Work collaboratively with internal teams and Business Unit support teams to identify opportunities for enhancing support services
  • Utilize multiple systems, applications, and procedures to accurately resolve questions and issues
  • Engage in verbal and written communication with Business Units, customers, and third-party vendors as necessary to fulfill sales orders

What we expect from you:

  • Excellent written and verbal English communication skills with the ability to communicate with leadership staff, cross functional teams, and external sources
  • Efficiency working with multiple systems to obtain and enter sets of data accurately
  • Ability to prioritize, organize, and accommodate work responsibilities and meet business deadlines
  • Experience working within a CRM system and/or Salesforce is a plus
  • Familiarity with payment terminals for operation and technical support
  • Willingness to work afternoon shift (Monday - Friday, 3 pm - 11 pm)

What you will get from us:

  • Remote model of work
  • Paid training
  • Opportunity to work with a dynamic, fast-growing team
  • Private health insurance
  • Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)

If you are ready to contribute to this position, apply now with your CV in English. We look forward to your application!

Note: Only shortlisted candidates will be contacted. Best of luck!


Order Management Specialist

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Order Management Specialist

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