Remote Resolution Specialist

Belgrade, Srbija

Are you the go-to person in your circle for solving problems and explaining tech? Do you have a passion for helping people while tackling new challenges? If so, we want YOU to join our team as a Remote Resolution Specialist!

In this dynamic role, you will be at the forefront of customer support, where your ability to guide and solve technical issues with ease will make a real impact. Your main duties will include:

  • Providing direct/remote resolution support through assessing root cause of problems and informing customers on steps to resolve problems
  • Coordinating engineer work assignments based on volume and availability
  • Providing service to critical customer accounts or enhanced/ premium service accounts
  • Daily monitoring of work queue during assigned hours or shift
  • Continuous feedback on process improvements to increase remote resolve impact via increased efficiency and more targeted screening practices
  • Addressing questions asked by customers and proactively seek information and/or escalate when needed to ensure accurate and timely customer response

Here’s what we are looking for in YOU:

  • A high school diploma (and if you have a technical degree or IT knowledge, even better!)
  • Fluency in English, both spoken and written
  • Solid working knowledge of Windows OS and Microsoft Excel / Outlook
  • A problem-solving mindset with an eye for detail
  • Strong ability to troubleshoot hardware and software issues
  • A passion for delivering exceptional customer service with a team-oriented spirit 

What’s in it for YOU?

  • Daily shifts: 7 am - 3 pm; 11 am - 7 pm, weekends included
  • Structured training programs to help you develop your skills and grow your career
  • The chance to work in a vibrant, international team
  • Modern office spaces in the heart of New Belgrade’s business district
  • This is a temporary engagement due to maternity leave
     

Don’t have experience? No problem! We’re looking for someone who’s eager to learn, grow, and enjoy the process. If you’re excited to dive into a new role, we’re excited to help you get there!

Ready to join a team that values creativity, growth, and a bit of fun? Apply now with your CV in English, and let’s get started!

Note: Only shortlisted candidates will be contacted. Best of luck, we can’t wait to meet you! ✨

Remote Resolution Specialist

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Remote Resolution Specialist

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