Service Design Analyst

Beograd, Srbija

We are looking for a motivated and detail-oriented individual to join our international team in a junior-level role focused on system implementation and operational support. This position offers a unique opportunity to work on cross-functional projects, gain hands-on experience with global tools and processes, and contribute to continuous business improvement.

 Main duties:

  • The main responsibility is to support the rollout of the Enterprise Management Project Tool across various Transaction Services teams, including coordinators, specialists, project managers, and supporting departments such as Oracle ES, ECM, Escalations, and Service Planning
  • Responsible for specific unit testing and unit test case and data creation efforts and coordination/support with the testing teams
  • Responsible for capturing and documenting user requirements
  • Creation of tickets to report system bugs and track to successful resolution
  • Work closely with other members of the team to implement a multi-functional business solution
  • Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer

What we expect from you:

  • Minimum High school diploma
  • Fluency in English
  • Proficiency in Microsoft Office applications
  • Oracle OFS experience is a plus
  • Availability to work 2nd shift (2 PM – 11 PM CET)
  • Willingness to occasionally work 3rd shift (night hours CET) during critical deployments and hypercare periods

What you will get from us:

  • Modern, well-equipped office environment in the heart of New Belgrade business district
  • Opportunity to work in a diverse, international team and build your professional network
  • Structured onboarding and paid training to help you develop new skills
  • Exposure to global business processes and systems
  • Supportive work culture focused on learning and growth


If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!

 

Service Design Analyst

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Service Design Analyst

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