Technical Support

Belgrade, Srbija (Hybrid)

The Technical Support role is a business-essential role that serves as the frontline support for our clients, providing SaaS support.

 We're committed to bringing passion and customer focus to the business.

Primary Responsibilities:

  • Provide technical support to customers in English through various channels such as phone, chat, and email
  • Support custom applications
  • Document and track customer inquiries and issues in our ticketing system
  • Collaborate with the Technical Support Team to escalate and resolve complex technical problems
  • Ensure a high level of customer satisfaction through excellent communication and problem-solving skills
  • Cross-train to support other functions within the department as business needs require

What we expect from you:

  • Excellent English communication skills, both written and verbal
  • Strong knowledge of computer hardware, Windows OS software, networking IP functions, and computer systems
  • Prior technical support experience is preferred
  • Hospitality experience is beneficial
  • Ability to work effectively in a team and handle multiple tasks simultaneously
  • Flexibility to work shifts in our 24/7 operation (12 pm - 8 pm/ 12 am - 8 am / 4 am - 12 pm)

What you will get from us:

  • A remote work model with occasional office days
  • Paid training
  • Opportunity to work with a dynamic, fast-growing team
  • Private health insurance
  • Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)

If you are ready to contribute to this position, apply now with your CV in English. We look forward to your application!

Note: Only shortlisted candidates will be contacted. Best of luck!


Technical Support

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Technical Support

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