Technical Support & Partner Onboarding Specialist - Hungarian and English language

Belgrade, Srbija (Remote)

Are you driven to empower others to succeed? Love sharing and guiding people through a great product?  We’d love to hear from you!  

We are looking for 2 Technical Support & Partner Onboarding Specialists to join our team and support partners with API integrations and technical troubleshooting.

Primary Responsibilities:

  • Support partners throughout the onboarding process and assist with API integration
  • Provide L1 technical support and troubleshoot partner issues related to POS systems and API connectivity
  • Monitor and manage support tickets, ensuring timely follow-up and resolution
  • Use Postman to test API requests and help identify integration issues
  • Escalate complex technical issues to the relevant teams when necessary
  • Create, update, and maintain knowledge base articles and technical documentation
  • Communicate with partners via Slack and email to provide guidance and ensure a smooth onboarding experience

What we expect from you:

  • Minimum 1 year of relevant experience in API onboarding, technical support, or POS systems
  • Hands-on experience with Postman, Jira, and Confluence
  • Fluent Hungarian and professional English language
  • Ability to work effectively in a team and handle multiple tasks simultaneously
  • Solid organizational and time management skills
  • Willingness to work Monday to Friday business hours, public holiday cover required (9am-5pm)

What you will get from us:

  • A remote work model 
  • Paid training
  • Opportunity to work with a dynamic, fast-growing team
  • Private health insurance
  • Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)

If you are ready to contribute to this position, apply now with your CV in English. We look forward to your application!

Note: Only shortlisted candidates will be contacted. Best of luck!


Technical Support & Partner Onboarding Specialist - Hungarian and English language

Opis posla

Technical Support & Partner Onboarding Specialist - Hungarian and English language

Lične informacije
Dodaj
Profesionalne informacije
Dodaj
Detalji