Sales Operations Support Analyst

• Manage and support daily operations of the Contract Lifecycle Management (CLM) system, including DocuSign, ensuring efficient and compliant contract processes
• Digitize, maintain, and enhance contract templates in close collaboration with the Legal department, business contract owners, and IT teams
• Act as a liaison between business users and IT for contract workflow updates, system changes, and process improvements
• Administer user access and permissions within the CLM system, including new user setup and role management
• Provide functional support to sales teams and internal users for CLM and related sales tools, managing issues and escalations in line with defined Service Level Agreements (SLAs)
• Monitor and manage incoming requests through shared email inboxes, ensuring timely resolution and proper escalation
• Assist in resolving order-related exceptions by coordinating with accountable stakeholders
• Support the CLM Product Owner by gathering business requirements, conducting User Acceptance Testing (UAT), and assisting with user training and rollout of new enhancements

What we expect from you:

• Advanced knowledge of Microsoft Excel
• Highly organized with multi-threaded tasks
• Strong follow-up skills (proactive, detailed)
• Sales support and account maintenance/management skills
• Fluency in both written and spoken English language

What you will get from us:

• Daily shift, 9 am to 5 pm (last 4 working days in a month would be 2 pm - 10 pm shift)
• Hybrid model of work
• Opportunity to develop skills through organized training
• Work in a large, international team
• Work in modernly equipped offices located in the heart of the business centre in New Belgrade
• Advancement opportunities/Career development
• This is a temporary engagement due to maternity leave

If you want to give yourself a try in the new role, apply with your CV in English and join us! 

Note: Only shortlisted candidates will be contacted. Good luck!